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ESI helps GSA-FAS Recovery $25 Million in Collection and Institution of Internal Controls

By | Client Success Story

ESI helps GSA-FAS Recovery $25 Million in Collection and Institution of Internal Controls

Client Success Story | ESI helps GSA-FAS Recovery $25 Million in Collection and Institution of Internal Controls

CLIENT CHALLENGE

In early 2009, the agency’s Finance processes broke down. Several highly visible and only potentially related issues came to light as thousands of customer complaints poured in: double billing of customers; holds on customer funds that prevented needed purchases; inability to send credit card transactions to the bank; thousands of orders with no indication of status; and millions of dollars in customer billings unaccounted for.

THE SOLUTION

ESI, as prime contractor, cataloged issues and estimated impact and documented financial processes to identify potential root causes of the issues. To move from estimates and hypotheses to full understanding of the issues, ESI built a database of all customer orders and all Finance accounts payable and accounts receivable records to enable a comprehensive match-up.

Using database queries, ESI isolated specific dates and billing files that were lost or corrupted. ESI spearheaded a joint IT, Finance, and Customer Service effort to reconstitute, reauthorize, and process the billings, yielding $25 million in collections.

ESI staff drafted system change requests to establish end-to-end internal controls and got buy-in from the IT, Finance, Controller’s, and business line offices to implement changes. Lastly, ESI instituted a quarterly comprehensive check using the database to proactively spot and address new issues.

THE VALUE

ESI applied its Finance, IT, and Process Transformation expertise to produce both immediate benefits ($25 million recovered and customer issues resolved) and sustainable processes (systemic internal controls plus quality assurance through the quarterly database-driven check) for the organization.

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Gartner BPM Excellence Recognition Awarded to General Service Administration – Federal Acquisition Service (FAS)

By | Client Success Story

Gartner BPM Excellence Recognition Awarded to General Service Administration - Federal Acquisition Service (FAS)

Client Success Story | Gartner BPM Excellence Recognition Awarded to General Service Administration – Federal Acquisition Service (FAS)

CLIENT CHALLENGE

FAS, with support from ESI, as prime contractor, successfully implemented its “New Offer Process 30-Day Challenge” that resulted in the creation of an express desk capable of reducing the time to Process contract modifications from 120 days to 30 days. The FAS team accomplished this feat by identifying and separating out the “value added” components of its overall process, from the rest, including: “non-value added” activities, “collaboration delays”, “resource bottlenecks” and “rework”.

THE SOLUTION

FAS, with support from ESI, as prime contractor, developed an end-to-end process design for the FAS core acquisition processes, to include the consolidation of redundant system and the extension of the current workflow environment using BPMS. The project resulted in FAS’ Acquisition Process Improvement Plan published on Sep 2008 consisting of 15 major initiatives with over $100 million in projected savings.

THE VALUE

These initiatives resulted in GSA-FAS being honored by the Gartner Group as one of the three winners of its Inaugural Gartner BPM Excellence Awards on October 6, 2009 at The Gartner BPM Summit 2009 in Orlando, Florida for its innovative BPM practices. FAS, with support from ESI, as a prime contractor, has clearly demonstrated its expertise and success in exercising solid BPM practices supporting various GSA-FAS initiatives.

ESI Elects New Vice President of Business Development

By | Press Release

Tysons Corner, VA., February 26, 2018

Mike Lee has joined Enterprise Solutions, Inc. as Vice President of Business Development. Mike Lee brings over 20 years of IT experience leading large and complex business development programs. His addition to ESI team is beyond measure.

“@EnterpriseSolutionInc just appointed a new VP of business development. “

About Enterprise Solutions Inc

Enterprise Solutions, Inc. (ESI) is a multidisciplinary consulting firm that provides Smart City Enabling business and technical solutions. ESI helps clients realize operational excellence through the continual improvement of the people, the processes, and the technologies and partnerships that enable the delivery of IT services that are directly aligned with organizations’ strategic goals and objectives. As a consulting company that specializes in IT Service Management (ITSM) and Business Process Management (BPM), ESI has the knowledge and capability to ensure your city is Smart City ready.

For more information, please visit https://www.enterprisesolutions.net.

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Washington D.C. Pursues Smart City Enabling

By | Contract Award

Tysons Corner, VA, November 20, 2017

Enterprise Solutions Inc. has been awarded a contract to provide Smart City enabling to the Tysons Corner area valued over at $19M over the next three years.

Enterprise Solutions will be working side by side with the Tysons Corner technology development team in order to deliver the best smart city experience yet.

“@EnterpriseSolutionsInc was just awarded $19M Business contract.”

About Enterprise Solutions Inc

Enterprise Solutions, Inc. (ESI) is a multidisciplinary consulting firm that provides Smart City Enabling business and technical solutions. ESI helps clients realize operational excellence through the continual improvement of the people, the processes, and the technologies and partnerships that enable the delivery of IT services that are directly aligned with organizations’ strategic goals and objectives. As a consulting company that specializes in IT Service Management (ITSM) and Business Process Management (BPM), ESI has the knowledge and capability to ensure your city is Smart City ready.

For more information, please visit https://www.enterprisesolutions.net.

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