eDiscovery Technology Optimization and Business Operations

Client Success Story | An optimized eDiscovery technical business operation will provide efficient support for the growing needs for legal and FOIA capture of Electronically Stored Information.

CLIENT CHALLENGE

The Food & Drug Administration (FDA) is a federal agency with over 35,000 employees that are responsible for protecting the public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, and medical devices; and by ensuring the safety of our nation’s food supply, cosmetics, and products that emit radiation. FDA needed to respond more efficiently and effectively to dramatically increasing number of requests for Electronically Stored Information (ESI) related to legal cases and FOIA requests. FDA envisioned the Enterprise eDiscovery System (FEEDS) to automate and improve eDiscovery operations following the Electronic Discovery Reference Model (EDRM) and using industry tools such as Relativity and EnCase. Implementation of the underlying technical infrastructure and the associated eDiscovery applications, as well as establishing process and protocols to bring FEEDS into production proved to be very challenging.

THE SOLUTION

Arlluk worked with the FDA to provide the required technical and operational expertise required to methodically bring each of the component of FEEDS into production.  A highly experienced IT Infrastructure team was established to optimize the FEEDS computing and storage enclave that resides within the FDA enterprise infrastructure.  EnCase and Relativity subject matter experts were deployed to ensure these tools were configured and maintained in an optimal manner. Arlluk also provides eDiscovery Operational resources to manage the response to the ESI requests made to the FDA’s eDiscovery department. Additionally, Arlluk is developing a prototype Integrated Metadata System (IMS) to be used to search for Metadata to demonstrate that FDA can reduce time and effort in finding content for eDiscovery tool suite.

THE VALUE

Arlluk assumed responsibility to implement functionality of the FDA eDiscovery solution FEEDS. Arlluk resolved significant performance issues identified on Day 1, followed by recommendations and ongoing enhancements of the IT infrastructure. EnCase and Relativity expertise similarly identified and resolved numerous functional and operational issues with FEEDS. The FDA is now much better prepared to respond to an anticipated increase of ESI requests.